240 FAQ — Complete Guide for Malaysian Users

Make sure you are entering the correct phone number and password. If you have forgotten your password, contact the 240 support team to initiate a password reset — you will need to verify your identity using your registered phone number. If your account has been locked due to too many failed login attempts, wait 15 minutes before trying again or contact our support team directly.

No, each individual is only permitted to hold one account on the 240 platform. Holding multiple accounts is a violation of our terms and conditions and may result in the suspension of all accounts involved. If you are experiencing issues with an existing account, please contact our support team for assistance.

Yes, 240 is fully optimised for all mobile devices, including Android and iOS. You can access all games directly through your phone's web browser — no additional software download required. For a smoother experience, download the official 240 app via the Download App.

Yes, the 240 platform interface is available in Bahasa Malaysia to make things easier for local users. All menus, notifications and in-platform guides are in language that Malaysian users will find clear and familiar. This is part of our commitment to delivering a truly local experience for users across the country.

The 240 platform offers a wide range of game categories including e-sports (betting on professional video game matches), live Sports Betting (football, cricket, basketball and more), online poker with multiple tables, Live Casino with real dealers, and a diverse selection of slots. All games can be played directly from your mobile device.

Yes, 240 offers live betting during matches across a range of popular sports including football, cricket and basketball. Odds are updated in real time as the match progresses, giving you the opportunity to make more informed betting decisions based on the current situation.

240 accepts a variety of Malaysian payment methods including TNG eWallet, bank transfers via FPX, and direct transfers between local banks. All transactions are processed in Malaysian Ringgit (MYR). Minimum deposits start from RM 10 and are credited to your account instantly upon payment confirmation.

Withdrawal requests are typically processed within 1 to 3 business days, depending on your chosen payment method and bank. Withdrawals via local eWallets such as TNG are generally faster than standard bank transfers. Please ensure your bank account details are accurate before submitting a withdrawal request to avoid any delays.

The 240 platform uses SSL encryption to protect all communication between your device and our servers. Your personal information is stored securely and is never shared with third parties without your consent. We also employ a fraud detection system to monitor suspicious account activity. For more information, please refer to our Privacy Policy page.

240's support team is available via live chat within the platform, 24 hours a day. You can also reach us by email at [email protected]. We aim to respond to all enquiries promptly and provide effective solutions for every issue faced by our Malaysian users.

Yes, 240 provides self-control tools that allow you to set daily, weekly or monthly deposit limits in MYR. You can also activate a cool-off period or self-exclusion if needed. These tools are available in your account settings and are part of our commitment to responsible gaming. Find out more on the Responsible Gaming page.