Responsible Gaming — 240's Commitment to Users
At 240, we believe online entertainment should be fun and safe. This page provides guidelines, self-control tools, and support information to help Malaysian users maintain a healthy balance while using our platform.
Why Responsible Gaming Matters to Us
240 built its platform not just for entertainment, but for a sustainable and meaningful experience for Malaysian users. We recognise that online betting can put a strain on finances and personal life if not managed well. That is why responsible gaming is a core part of how we operate.
We do not encourage users to play beyond their means. The 240 platform is built so users can set their own limits, take breaks when needed, and seek support without shame. Our approach is to be a caring partner, not just a service provider.
Responsible gaming is not solely the user's responsibility. We play an active role in providing the tools, information, and support needed. Our goal is to ensure every user can manage their experience on 240 with confidence and peace of mind.
Spot the Early Signs of Risky Behaviour
The sooner you recognise the signs, the better. Here are some indicators to watch out for — in yourself or someone you care about.
Borrowing money, dipping into savings, or failing to meet basic needs just to keep playing are serious warning signs.
Playing much longer than planned, or being unable to stop even when you have decided to.
Feeling anxious, irritable, or low when unable to play, or relying on gaming to cope with stress and life problems.
Cutting back on time with family or friends, or neglecting work and daily responsibilities in favour of gaming.
Lying about or hiding your gaming activity from the people close to you is a sign that something unhealthy is going on.
Continuing to play in an attempt to recover money already lost — this behaviour often makes things worse and should be stopped immediately.
Self-Control Tools Available at 240
240 offers a range of self-control tools you can activate at any time through your account settings. These tools are designed to give you full control over your gaming experience.
Deposit Limit
You can set daily, weekly, or monthly deposit limits in MYR to ensure the amount you load into your account does not exceed your budget. Limits take effect immediately once set. Any request to increase a deposit limit will take at least 24 hours to come into effect, giving you time to reconsider.
Take a Break
If you feel like you need a break, you can activate the break or cooling-off feature. During this period, your account will be inaccessible for any betting activity. The break duration can be set anywhere from a few days to a few weeks, depending on your needs.
Self-Exclusion
For users who need a more substantial break, 240 offers a self-exclusion option. Once activated, your account will be suspended temporarily or for a longer period. During the self-exclusion period, you will not receive any promotional communications from us.
Budget Limit Setting Guide
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Set a monthly budget
Decide how much you are comfortable spending each month — money left over after all essential needs are met.
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Set limits in your account
Log in to your 240 account and navigate to the Limit Settings section to enter your preferred amount.
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Monitor transaction history
Review your deposit and withdrawal records regularly to understand your spending patterns.
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Review monthly
Review your limits every month based on your current financial situation and adjust as needed.
Minor Protection
240 has a zero-tolerance policy on platform use by individuals under 18. All users are required to verify their age upon registration, and we reserve the right to request identity documents at any time to confirm eligibility.
We strongly encourage parents and guardians to take the following steps to keep their children safe:
- Keep your login credentials secure and do not share them with anyone, including your children.
- Use parental control software on shared devices to block access to betting sites.
- Have open conversations with your children about the risks of gambling and the importance of financial responsibility.
- Always log out of your 240 account after each session, especially on devices that others may have access to.
If you suspect that someone under the age of 18 has accessed your account or created their own, please contact the 240 support team immediately so the appropriate action can be taken.
Maintaining a Healthy Life Balance
Online entertainment should be a small part of a balanced and fulfilling life — not the centre of it. 240 encourages all users to always prioritise physical health, family relationships, work, and other hobbies above all else.
Some practices that can help maintain a healthy balance:
- Set specific times for play and stick to those limits, even when you are on a winning streak.
- Avoid playing when you are stressed, upset, angry, or under the influence of alcohol.
- Treat every amount you wager as the cost of entertainment — not an investment or a source of income.
- Spend quality time with family and friends, and step away from screens every day.
- Find other activities that bring you joy — sports, reading, cooking, or anything else you enjoy.
If you feel that gaming is starting to affect your quality of life, do not hesitate to seek help. Asking for support is a sign of strength, not weakness.
Seek Professional Help
If you or someone you know needs support with gambling addiction or financial difficulties, professional help is available in Malaysia:
- Talian Kasih (15999): A national family welfare helpline, operating 24 hours a day.
- Hospital or Health Clinic: Speak to a doctor or psychologist for a proper assessment and further support.
- Certified Counsellors: The Malaysian Association for Counselling and Psychotherapy (PERKAMA) maintains a directory of certified counsellors.
You can also contact the 240 support team directly for help activating self-exclusion features or account controls.
FAQsYou Don't Have to Face This Alone
The 240 team is always ready to help you manage your gaming experience better. Reach out to us for help activating self-control features or for any other enquiries.