240 Privacy Policy — User Information Protection
240 is committed to protecting the privacy and personal data security of every user in Malaysia. This policy explains what information we collect, how we use it, and your rights as a user of our platform.
Effective Date: 1 January 2026. This policy may be updated from time to time.
Types of Information We Collect
When you register and use the 240 platform, we collect several categories of information to ensure a safe, seamless, and relevant experience for users in Malaysia.
Account & Identity Information
This includes your full name, valid mobile number, date of birth, and other details provided during registration. This information is used to verify your identity and confirm that you meet the minimum age requirement to use the platform.
Device & Browser Information
We collect technical data such as device type, operating system, browser version, IP address, and language settings. This information helps us optimise the 240 platform across a range of devices, including the Android and iOS phones most commonly used by users in Malaysia.
MYR Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we store information related to your chosen payment method — such as your TNG eWallet account name or bank account holder name. Full account numbers and other sensitive details are not stored directly on 240's servers; instead, they are handled by payment processors that comply with certified security standards.
Usage Data & Platform Activity
We record in-platform activity such as game types played, bet amounts, transaction history, login and logout events, and interactions with platform features. This data is used to improve our services and detect any suspicious activity.
Summary of Information Collected
- Name and phone number
- Device and browser information
- MYR payment methods
- Gaming activity history
- Cookies and session data
How Your Information Is Used
240 uses the information collected solely for purposes related to platform operations and improving the user experience. We do not sell or rent your personal information to any third party for marketing purposes.
Your information is used for the following purposes:
- Verifying identity and account eligibility during registration and login.
- Processing MYR deposits and withdrawals securely and accurately.
- Sending notifications about relevant promotions, offers, and platform updates.
- Detecting and preventing fraud, multi-account usage, and unlawful activity.
- Complying with applicable legal and regulatory requirements in Malaysia.
- Improving platform performance, user interface, and the mobile experience.
Cookies & Session Tracking
The 240 platform uses cookies and similar tracking technologies to maintain your login session, remember your language preferences, and speed up page loading. Cookies also help us understand how users interact with the platform so we can keep improving the mobile experience.
We use two types of cookies:
- Session Cookies: Deleted automatically when you close your browser. Used to maintain your login status during an active session.
- Persistent Cookies: Stored for a limited period to remember your preferences and settings. Can be cleared through your browser settings at any time.
Data Storage, Security & Sharing
How We Protect Your Data
All personal information stored by 240 is protected using industry-standard encryption. Access to user data is restricted to staff who require it to carry out their job functions. Our systems undergo regular security reviews to identify and address technical vulnerabilities.
Your data is retained for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable Malaysian law. Once that period has lapsed and there is no binding legal obligation to retain it, the data will be securely deleted.
Sharing with Third Parties
240 does not share users' personal information with third parties except in the following situations:
- Payment Processors: Information required to process MYR transactions is shared with approved payment providers and is subject to strict confidentiality agreements.
- Legal Requirements: Where required by a court order, directive from a law enforcement agency, or applicable Malaysian legislation.
- Technical Service Providers: Companies that help us operate the platform infrastructure, bound by data processing agreements and not permitted to use the data for any other purpose.
In all of the above cases, data sharing is limited strictly to the information necessary.
Your Rights as a 240 User
As a 240 platform user, you have the following rights regarding your personal information. To exercise any of these rights, you may contact us through the in-account support channel or via our support email.
You have the right to request a copy of the personal information we hold about your account. Requests will be processed within a reasonable timeframe.
If your information is inaccurate or out of date, you can update it through Account Settings or by contacting customer support.
You may request the deletion of your account and personal data. Requests are subject to legal obligations that may require us to retain certain records.
You may object to the processing of your data for specific purposes, such as marketing communications. Contact support to adjust your notification preferences.
Policy Changes & How to Contact Us
Privacy Policy Updates
240 reserves the right to modify this privacy policy at any time to reflect changes in our operational practices, legal requirements, or the technologies we use. Any changes will be posted on this page with an updated effective date.
We encourage users to review this policy periodically. Continued use of the 240 platform after any changes are made constitutes acceptance of the updated policy. If the changes are significant and affect how we use your data, we will notify you via an in-account notification.
Contact Us for Privacy Enquiries
If you have any questions, concerns, or requests regarding this privacy policy or how 240 handles your personal information, you may reach us through:
- In-Account Support: Log in to your 240 account and use the direct support channels available within your dashboard.
- Email: [email protected] — please include a data privacy-related subject line for faster processing.
- FAQ: Refer to FAQ page us for quick answers to general enquiries.
Our team will endeavour to respond to all privacy-related enquiries within a reasonable timeframe. For formal data deletion or access requests, please provide sufficient account details to facilitate identity verification.
Important Information About This Policy
- Effective Date: 1 January 2026
- Applicable to users in Malaysia
- Language: Bahasa Melayu (primary)
- Contact: [email protected]
Have questions about your privacy?
Browse answers to our most frequently asked questions or reach out to our team directly.